Skip to main content

Privacy Policy

Last Updated: September 3, 2025

  1. Introduction

Welcome to Big 7 Metro Junk Removal. We are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines the types of information we collect from you, how we use and protect that information, and your rights regarding your personal data. This policy applies to information we collect through our website (bigmetrojunk.com), email, phone calls, and in the course of providing our junk removal services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We collect information to provide and improve our services to you. This information is gathered in two main ways:

       A.Information You Provide to Us Directly:

  • Contact Information: When you request a quote, fill out a contact form, or schedule a service, we collect your name, email address, phone number, and the physical address where the service will be provided.
  • Service Details: Information about the junk you need removed and details about the service location to help us provide an accurate estimate and efficient service.
  • Payment Information: For billing purposes, we collect payment details, such as credit or debit card information. Please note that this information is processed securely by our third-party payment processors, and we do not store your full credit card number on our servers.
  • Communications: We may keep a record of any correspondence you have with us, including emails and notes from phone calls.

    B.Information We Collect Automatically:

  • Log Data: Like most websites, we automatically collect information that your browser sends whenever you visit our website. This may include your computer’s Internet Protocol (IP) address, browser type and version, the pages of our site that you visit, the time and date of your visit, and the time spent on those pages.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

  1. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, Operate, and Maintain our Services:
    • To schedule and confirm junk removal appointments.
    • To provide you with free, no-obligation estimates.
    • To process payments and send invoices.
  • Communicate With You:
    • To respond to your inquiries, questions, and comments.
    • To send you service-related updates, such as appointment reminders.
  • Improve Our Website and Services:
    • To understand how our website is used and make improvements to its functionality and user experience.
    • To analyze service trends to better meet the needs of our customers in the Twin Cities metro area.
  • Marketing and Promotions:
    • To send you promotional emails about new services, special offers, or other information we think you may find interesting. You may opt out of receiving these communications at any time by following the unsubscribe link in the email.

  1. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with third parties only in the following circumstances:

  • Third-Party Service Providers: We may share your information with trusted third-party companies that help us operate our business, such as payment processors and email marketing services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

  1. Data Security

We are committed to ensuring that your information is secure. We use a variety of administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

  1. Your Rights and Choices

You have certain rights regarding the personal information we hold about you.

  • Access and Update: You can request to see or update the personal information we have for you by contacting us directly.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link at the bottom of our emails.
  • Delete Your Data: You may request that we delete your personal information, subject to certain legal exceptions (e.g., for tax and accounting purposes).

  1. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Location: Twin Cities Metro, Minnesota