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Terms & Conditions

Effective Date: September 3, 2025

  1. General Agreement and Acceptance of Terms

This document, the Terms and Conditions of Service (“Agreement”), constitutes a legally binding contract between the client (“Customer,” “You,” “Your”) and Big 7 Metro Junk Removal, LLC (“Company,” “We,” “Us,” “Our”). This Agreement governs the provision of all junk removal and related services (“Services”) provided by the Company and your use of our website, bigmetrojunk.com (“Site”).

BY SCHEDULING OR USING THE SERVICES OF BIG 7 METRO JUNK REMOVAL, YOU ARE STATING THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT IN ITS ENTIRETY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE OUR SERVICES.

  1. Definitions

  • “Services”: Refers to all labor, transportation, disposal, and related activities involved in the removal of Junk from the Customer’s specified property.
  • “Junk”: Refers to any and all non-hazardous materials, items, and debris that the Customer has authorized the Company to remove.
  • “Estimate”: A preliminary, non-binding approximation of cost provided to the Customer based on information supplied remotely (via phone, email, or online form).
  • “On-Site Quote”: A firm, all-inclusive price provided by our team upon physical inspection of the Junk at the service location, which supersedes any prior Estimates.
  • “Hazardous Materials”: Any substance or material that is toxic, corrosive, flammable, explosive, radioactive, infectious, or otherwise harmful to human health or the environment, as defined by federal, state, or local laws and regulations.

  1. Scope of Services

  • Service Provision: The Company agrees to remove Junk as specified in the On-Site Quote. The Service is deemed complete upon the removal of all designated Junk from the premises and its loading onto our vehicle.
  • Estimates vs. On-Site Quotes: The Customer acknowledges that any Estimate provided prior to our team’s arrival is for informational purposes only. The final, binding price will be confirmed via the On-Site Quote before any work commences. The Customer has the right to decline the On-Site Quote without charge or obligation.
  • Prohibited Items & Hazardous Materials: The Company is strictly prohibited from handling, removing, or transporting Hazardous Materials. This includes, but is not limited to: asbestos, wet paint, oils, chemicals, solvents, medical/biological waste, propane tanks, ammunition, and any material classified as hazardous waste. The Customer warrants that no Hazardous Materials will be included in the Junk designated for removal. The Customer shall be solely liable and agrees to indemnify the Company for any and all costs, fines, damages, legal fees, or penalties resulting from the Customer’s breach of this warranty.
  • Right of Refusal: The Company reserves the unconditional right to refuse the removal of any item or to cancel a Service at its sole discretion, for reasons including but not limited to: the presence of Hazardous Materials, unsafe working conditions, access limitations, or items that exceed safe weight limits for our personnel and equipment.

  1. Pricing, Payment, and Fees

  • Pricing Structure: Our pricing is primarily based on the volume of Junk, measured as the space it occupies in our truck. A minimum service charge applies to all jobs.
  • Surcharges: Certain items require special handling and disposal, incurring surcharges. These may include mattresses, box springs, tires, refrigerators, air conditioners, and other appliances. All applicable surcharges will be itemized in the On-Site Quote.
  • Payment Terms: Full payment is due immediately upon completion of the Service. We accept major credit cards, cash, and other pre-approved payment methods. The Customer’s card on file may be charged upon service completion.
  • Cancellation Fee: Cancellations or rescheduling requests must be made at least twenty-four (24) hours prior to the scheduled service window. Failure to provide 24-hour notice will result in a cancellation fee of $75.00 being charged to the Customer.
  • Waiting Time: If our team arrives during the scheduled window and is unable to begin work for reasons within the Customer’s control (e.g., site is not accessible, Junk is not ready), waiting time may be billed at a rate of $50 per half-hour after an initial 15-minute grace period.

  1. Customer Covenants and Responsibilities

  • Warranty of Ownership: The Customer expressly warrants that they are the legal owner of the Junk or have obtained all necessary authority and permissions from the owner to dispose of the items. The Customer agrees to indemnify and hold the Company harmless from any claim of ownership made by any third party after the Junk has been removed.
  • Site Access and Conditions: The Customer is responsible for ensuring a safe, clear, and legal path of access for our personnel and vehicles from the street to the location of the Junk. This includes securing pets, clearing walkways of obstructions or hazards, and reserving adequate legal parking. Any parking permits, fees, or fines incurred due to inadequate parking provisions will be the sole responsibility of the Customer and added to the final invoice.
  • Item Identification: The Customer is responsible for clearly and accurately identifying all items that are to be removed. The Company shall not be liable for the removal of any item that was not clearly designated for disposal. It is the Customer’s responsibility to inspect the loaded items before our truck departs to ensure no items were taken by mistake.

  1. Limitation of Liability and Damage Claims

  • General Disclaimer: Our team is trained to exercise the utmost care in performing the Services to prevent damage to your property. However, the removal of Junk, particularly large or heavy items from confined spaces, carries inherent risks.
  • Property Damage: In the event of damage to property (e.g., walls, floors, doors) caused directly by the negligence of our personnel, the Company’s liability is limited to the lesser of: (i) the cost of repair by a contractor of our choosing, or (ii) the total amount paid by the Customer for the Service.
  • Damage Claim Procedure: To be considered valid, any claim of damage must be reported to the on-site team leader before they depart the service location. The Customer must also submit a written claim with photographic evidence to our office via email (big7metrojunkremoval@gmail.com) within twenty-four (24) hours of service completion. The Company reserves the right to inspect the alleged damage within 72 hours of the claim being filed. Failure to adhere to this procedure will result in a waiver of the claim.
  • No Liability for Certain Items: The Company assumes no liability for the contents of any items being removed (e.g., valuables left in a dresser). It is the Customer’s sole responsibility to inspect and empty all items prior to removal. Furthermore, the Company is not liable for the sentimental or unique value of any item.
  • Structural Integrity: We are not responsible for damage resulting from poor structural integrity of the property, including driveways, sidewalks, or lawns that cannot support the weight of our commercial vehicle.

  1. Indemnification

The Customer agrees to defend, indemnify, and hold harmless Big 7 Metro Junk Removal, its officers, directors, employees, and agents, from and against any and all claims, actions, suits, proceedings, costs, expenses, damages, and liabilities, including attorneys’ fees, arising out of or in connection with: (i) the Customer’s breach of any term of this Agreement; (ii) the Customer’s violation of any law or the rights of a third party; or (iii) any claim related to the ownership or disposal of the Junk.

  1. Force Majeure

The Company shall not be held liable for any delay or failure in performance of its obligations under this Agreement arising from causes beyond its reasonable control, including but not limited to: acts of God, war, terrorism, government regulations, strikes, severe weather conditions, traffic accidents, or road closures.

  1. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota. Any dispute, claim, or controversy arising out of this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Hennepin County, Minnesota. The Customer hereby waives any right to participate in a class-action lawsuit or class-wide arbitration.

  1. Entire Agreement and Severability

This Agreement, in conjunction with our Privacy Policy, constitutes the sole and entire agreement between the Customer and the Company. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

  1. Modification of Terms

The Company reserves the right to amend these Terms and Conditions at any time. Any amendments will be effective immediately upon posting the updated Agreement on our Site. It is the Customer’s responsibility to review this Agreement periodically. Continued use of our Services following any amendment constitutes your acceptance of the revised terms.

  1. Contact Information

For any questions regarding these Terms and Conditions, please contact us: